Online Ordering Help
We hope you are having a pleasant online shopping experience with us. Here are a few areas that we would like to give you a bit more information on:
Do you have a shop I can visit?
Are all your products organic?
Do you have gluten, wheat, or dairy-free products?
Are your products suitable for people with food allergies?
Why is your shelf life shorter than some brands?
What if there is a problem with my order?
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Who is Honeyrose Bakery?
Honeyrose was founded in 2000 and is London’s oldest organic cake bakery. We’re an independent, founder-managed wholesale bakery, and we bake everything by hand in small batches: organic cakes, cookies, muffins, biscotti and more, including a range of wheat-, gluten- and dairy-free products. Honeyrose is founder-managed by a pastry chef. We bake all our own products from our own bakery in the wilds of London.
Where are you based?
Our bakery is in Park Royal. northwest of central London, about 10 minutes from Notting Hill. From our London bakery we distribute all over the UK and abroad.
Do you have a shop I can visit?
We don’t have a physical shop, but you can buy our products through our online shop. Everything is baked fresh in our London bakery.
Are all your products organic?
Yes. All Honeyrose-brand products are certified organic and all our agricultural ingredients are organically grown. We bake fresh every single day so that you get the freshest tasting product with the longest possible shelf life.
We also bake Kent & Fraser, our dedicated gluten-free brand (www.kentandfraser.com). Kent & Fraser products are not organic, but they are 100% gluten-free .
Do you have Gluten, Wheat, or Dairy-Free products?
Yes, within our Honeyrose organic brand everything is gluten-free. Some are also made without dairy.
Are your products suitable for people with food allergies?
Our bakery handles dairy, nuts, eggs and soya. We take strict precautions: our free-from products are mixed, baked and packed in separate batches and carefully quality-monitored. Even so, we can’t rule out traces of these allergens in any of our products. If you have a severe allergy, please take this into account.
Our products are regularly laboratory tested for gluten to below the 20 ppm legal limit.
What is shelf life?
Every product is marked with a best-before date. This is the date until which the product is at its best quality. Our cakes are baked fresh and delivered at room temperature. For the best taste, we recommend eating them before the best-before date.
Is your shelf life shorter than other brands?
We don’t use preservatives or shelf-life extenders, so our products naturally keep for less time than many conventional baked goods.
Can I freeze my order?
Yes. Your order is baked fresh and arrives ready to eat, so if you’ve ordered more than you need, simply freeze the rest. Defrost at room temperature, and don’t refreeze.
When can I order?
You can order online 24 hours a day, 7 days a week.
How do you deliver?
Please refer to the delivery page for details on delivery options and cost.
Can I order by phone?
We don’t take orders by telephone. For your security, we ask you to enter your payment details yourself through our online shop.
What if there’s a problem with my order?
Please email cakes@honeyrosebakery.com with your order number and a short description of the problem. This also helps us put things right for the future.
If you’d prefer to call, we’re available on +44 (0)20 8960 5567, Monday to Friday, 9am–5pm UK time. We’ll make sure you are satisfied, and issue a refund if necessary.